Foremost Communications Expands Customer Service with a Newly Featured Website

Port Chester, NY (PRWeb) February 28, 2007 -- The nation's #1 telephone answering service today announces the imminent launch of its entirely redesigned website, http://www.foremostcallcenter.com, enhanced with a new database feature to better serve clients. The new client login section will allow Foremost Communications customers to access up to the minute status reports regarding their individual accounts.

Foremost Communications' forte is scripted interaction with callers. Using sophisticated, proprietary software, our extensively trained and thoroughly dedicated customer service representatives, or CSRs, use a customized script that allows the CSR to both give and get the information required no matter how the conversation develops. Developed directly with clients by our expert communications specialists, the script consists of questions, responses and directives that pertain solely to customer needs and even provide the CSR with escalation instructions in the event that the interaction develops unexpectedly.

Displayed on-screen at all times, the company profile along with the scripted material give the CSR all the information needed to handle any call with efficiency and professional ease. This extensive data set lets callers perceive the CSR as a seasoned employee, from the initial "Good morning, ABC Company" straight through to the farewell.

Foremost Communications operates 24/7 and 365 days a year to ensure constant availability for clients. The services available at Foremost, expanding since 1980, now include four major areas of professional expertise. The original telephone answering service begun over 50 years ago assures clients that callers will never get a busy signal or unanswered call. The off-premises receptionist service provides a seamless interactivity with every key individual and department, exactly as if the CSR had been sitting in a client's lobby for years. Service dispatch affords seamless interactivity with field technicians and the scripted escalation procedures ensure that calls are properly directed even if a technician cannot respond. Order-Taking and Customer Service provide complete fulfillment needs, immediate database updates and personalized professional assistance to all callers.

Foremost Communications' expert customer service reps are dedicated to providing the ultimate in service and benefit from continual training. From dealing daily with psychologists and psychiatrists' callers to order fulfillment and database updates for major manufacturers, clients are assured of a perfect match to handle any situation.

An impressive diversity of industries are routinely serviced by Foremost Communications, Inc. From service dispatch for limousine, oil and plumbing companies to order taking and fulfillment for major catalog retailers; receptionist duties for large and small companies to dealer referrals and customer service for manufacturers and professional emergency call handling for medical professionals; there is no situation that Foremost Communications representatives can't deal with.

State of the art technology powers the processes, from our proprietary scripting software to high performance workstations and a multiplicity of dedicated T1 communications lines, Foremost Communications provides rock-solid reliability in the extreme.

About Foremost Communications, Inc.:

Foremost Communications, Inc. of Port Chester, New York is the nation's #1 teleservices provider. Founded over 50 years ago, privately-held Foremost Communications has seen continual growth and constantly escalating capability and professionalism. An unusually high value is placed on customer service, with old-fashioned values at the forefront. The firm provides expert and fully customized telephone answering, off-premises receptionist, service dispatch, customer service and order-taking functions for an exceptionally diverse range of businesses, professionals and non-profits.

Contact:
Steven Samuels, President
Foremost Communications, Inc.
1-800-783-5999
http://www.foremostcallcenter.com

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